Welcome to Followa ("Followa", "we", "our", or "us"). These Terms & Conditions govern your access to and use of the Followa website, platform, software, and related services.

By accessing or using Followa, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. About Followa

Followa is an AI-powered WhatsApp automation platform designed to help coaching institutes and educational organizations manage enquiries, automate follow-ups, and improve lead conversion.

2. Eligibility

You must:

• Be at least 18 years old.

• Be legally authorized to represent your organization.

• Provide accurate and complete information during registration.

• Comply with all applicable laws and regulations.

  
  

3. Account Registration

You are responsible for:

• Maintaining the confidentiality of your account credentials.

• All activities occurring under your account.

• Ensuring that information provided to Followa remains accurate and up to date.

Followa reserves the right to suspend or terminate accounts that contain false information or violate these Terms.

4. Subscription & Payments

• Access to Followa may require a paid subscription.

• Subscription fees are billed according to the selected plan.

• All payments are non-refundable unless otherwise specified in writing.

• Failure to pay subscription fees may result in suspension or termination of services.

• Pricing may be updated from time to time with prior notice.

  
  

5. WhatsApp & Third-Party Services

Followa integrates with third-party platforms including Meta WhatsApp Business Platform and related services.

You acknowledge that:

• Continued functionality depends on the availability of third-party services.

• Followa is not responsible for outages, policy changes, restrictions, or actions taken by Meta or other third-party providers.

• You must comply with all applicable Meta and WhatsApp policies.

  
  

6. Acceptable Use

You agree not to:

• Send spam, unsolicited messages, or misleading communications.

• Use the platform for illegal, fraudulent, or harmful activities.

• Attempt to reverse engineer, copy, or exploit Followa's software.

• Upload malicious code, viruses, or harmful content.

• Violate any applicable laws or regulations.

Followa may suspend accounts engaged in prohibited activities.

7. Customer Data

You retain ownership of all customer, lead, and conversation data submitted to the platform.

You grant Followa a limited license to process such data solely for:

• Providing the service.

• Delivering automation workflows.

• Generating analytics and reports.

• Improving platform functionality.

Followa does not sell customer data.

8. AI-Generated Content

Followa may generate automated responses, follow-up messages, recommendations, and communication content using artificial intelligence.

You acknowledge that:

• AI-generated outputs may contain inaccuracies.

• You are responsible for reviewing and approving communications where required.

• Followa does not guarantee conversion rates, admissions, revenue growth, or business outcomes.

  
  

9. Intellectual Property

All platform software, designs, branding, logos, workflows, code, and proprietary technology remain the exclusive property of Followa.

No rights are granted except for the limited right to use the service under your active subscription.

10. Service Availability

While Followa aims to provide reliable service, we do not guarantee uninterrupted availability.

Services may be temporarily unavailable due to:

• Maintenance activities.

• Infrastructure failures.

• Third-party outages.

• Events beyond our reasonable control.

  
  

11. Limitation of Liability

To the maximum extent permitted by law:

• Followa shall not be liable for indirect, incidental, consequential, or special damages.

• Followa is not responsible for lost profits, lost admissions, lost leads, or business interruptions.

• Our total liability shall not exceed the amount paid by you to Followa during the previous three (3) months.

  
  

12. Indemnification

You agree to indemnify and hold harmless Followa, its founders, employees, and partners from any claims, damages, losses, or expenses arising from:

• Your use of the platform.

• Your communications with leads or customers.

• Violations of these Terms.

• Violations of WhatsApp or Meta policies.

  
  

13. Termination

We may suspend or terminate access to Followa if:

• You violate these Terms.

• Required payments are not made.

• Continued use creates legal, security, or operational risks.

Upon termination, access to the platform may be discontinued immediately.

14. Changes to These Terms

Followa may modify these Terms from time to time.

Updated Terms will be posted on this page with a revised effective date. Continued use of the platform after updates constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

16. Contact Us

For questions regarding these Terms, please contact:

Followa Support
Email: danudocuments@followa.com

By using Followa, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.